Accountability & Transparency
Policies for Members, Donors, Program Participants, Volunteers & All Website Visitors
Cancellations & Refunds
Unless otherwise noted, requests for withdrawal 3 business days or more prior to the scheduled program date will be honored with no charge. Programs may be cancelled due to low enrollment. Full refunds will be issued for program cancellations.
Inclement Weather & Program Attire
Programs are conducted rain, snow or shine. Dress for the forecasted weather conditions and wear clothing to keep comfortable and dry. Boots or old gym shoes are recommended. In case of inclement weather, activities may be modified and moved indoors. Programs may be canceled and rescheduled or refunded due to severe weather at the discretion of our education staff.
Privacy & Youth Protection
We respect the privacy of our members, donors, volunteers, and others who support the mission of DelNature. To learn more about our policies and processes beyond the below, call 302.239.2334.
General Browsing Information
If you visit our site to read or download information, we may collect and store general information in order to analyze trends, gather broad demographic information, and monitor site traffic patterns that can help us further develop and improve the design and usefulness of our site.
Your privacy is important to us. Therefore, we will keep your email address and phone number strictly confidential. Periodically, we may share your name and mailing address with our family of business partners to market their services to you. If you prefer us not to share this information, you must notify us in writing. Outside of our family of business partners, we will not share your name or address with anyone.
Personally Identifiable Information
We will explicitly notify you before we collect any personally identifiable information about you (e.g.: your name, email address, contact information, credit card number, etc.) and will not collect any information unless you choose to provide it to us. This information may be shared within our organization for the purposes of responding to any comments or questions you submit and/or providing follow-up information about our organization. In addition, DelNature does not sell, trade or share information about its members, donors, and volunteers without the special permission/decision of the Board of Directors. From time to time we may share this information with other organizations that our Board deems to be of interest/benefit to you.
Other Security Measures
We want to provide our members and supporters with a secure experience whether they are ordering memberships, making a donation, or purchasing nature education merchandise. Our technical security measures include using a service that provides industry standard encryption to secure the transfer of data between your browser and our server. Although we will use all reasonable means to safeguard the privacy of your personal information, transmissions made via the Internet cannot be made absolutely secure.
When our forms ask users to enter sensitive information such as credit card number, that information is encrypted and is protected with the best standard method in the industry. We maintain records of all contributions to DelNature. Personal information is private and confidential and is stored in a secure location accessible only by authorized staff.
DelNature places the greatest importance on creating the most secure environment possible for its youth participants and guests (under age 18). To maintain such an environment, we have adopted the following policy for staff, volunteers and long-term contractors:
View the DelNature Youth Protection Policy (PDF) »
Individuals participating in a program and/or renting a DelNature facility, the following applies to you, please read:
View the Delaware Nature Society Youth Protection Requirements (PDF) »
DelNature reserves the right to use any pictures of program participants to promote our programs unless otherwise notified in writing.
Golden Tomato Card Policies
I understand I am making a financial commitment upfront for access to farm grown produce, eggs, and regional fare over a 36-week period, April – November. It is my responsibility to visit The Market at Coverdale during the season; no food or fare is reserved for me and special market hours are not available. The variety and quantity of produce, eggs, and local fare available depends upon seasonal growing conditions and vendor availability.
The Delaware Nature Society Golden Tomato Card is not a credit/debit card and has no implied warranties. Delaware Nature Society is not responsible for lost, stolen, or damaged Cards or unauthorized use. Card is redeemable for The Market at Coverdale merchandise only. Unused value remains on Card and cannot be redeemed for cash.